Forward-deployed Engineer

Glidepath is the agentic AI platform purpose-built for multi-unit franchise success, from brand discovery through portfolio management.

• For prospective franchisees: Our AI agents identify the right franchise opportunities and help you navigate the path to building a successful multi-unit portfolio
• For current operators: Our AI agents automate workflows, uncover insights, and identify new opportunities
• For brands: Our AI agents connect you with a qualified pipeline of ambitious franchisees while automating time-consuming franchise development processes

Franchising is a massive industry with over 800,000 locations in the US, nearly a trillion dollars in annual consumer spend, and a rapidly growing footprint internationally. Multi-unit operators account for over 50% of all franchise locations, yet the tooling and infrastructure to build and scale these portfolios is fragmented and outdated. We're changing that, backed by leading investors, angels, and franchise industry leaders.

We're looking for a Forward-deployed Engineer to sit at the intersection of engineering and our customers — building the technical integrations and customizations that ensure customers get the most impact out of the Glidepath platform and our AI agents.

This is not a traditional engineering role. You'll work directly with customers to understand their systems, scope integration approaches, and define the agentic capabilities that make our platform valuable across the franchise ecosystem. You'll need to be equally comfortable jumping on a call with a customer's technical team as you are writing production code.

• Own customer outcomes end-to-end — embed with customers (including onsite where needed), understand their workflows and what success looks like in the real world, and make sure Glidepath delivers significant value
• Lead technical discovery, solution design, and delivery for high-impact customer deployments, including data onboarding, workflow configuration, and identifying new capabilities that can drive incremental customer value
• Design, build, and maintain integrations with external partners across the franchise ecosystem
• Work directly with customers and partners' technical teams to scope requirements, troubleshoot issues, and ensure reliable data exchange
• Partner with the GTM team to evaluate new partnership opportunities from a technical feasibility standpoint
• Build internal tooling and infrastructure that makes customer and partner onboarding faster and more repeatable — turning bespoke customer solutions into reusable platform capabilities when patterns emerge
• Move quickly to prototype and ship whatever's needed to unblock a customer deployment or commercial deal
• Translate what you see in the field into product insight — you'll be one of our best sources of feedback on what to build next

• 4+ years of software engineering experience, with meaningful exposure to integrations, APIs, or platform engineering
• Strong technical skills across the stack including comfort with TypeScript/Node.js, APIs (REST and GraphQL), SQL, databases, data pipelines, and command-line tooling
• Experience building and maintaining integrations with third-party systems in production environments
• Comfortable owning the full lifecycle: discovery, design, build, deploy, operate, and iterate
• Customer and partner-facing mindset with the ability to communicate clearly with technical and non-technical stakeholders
• Resourceful and scrappy: you figure out how to work with messy, underdocumented partner APIs and imperfect data, and find a way to make things work
• High ownership mindset: you drive every customer outcome and partner integration through to the finish and hold yourself accountable to a high standard
• Curious and ambitious: you love going deep on new customer workflows and partner systems, and turning messy integration work into reliable infrastructure
• Bias for action: you ship and iterate quickly without waiting for perfect specs or complete information
• AI-native: you use AI coding tools to amplify your impact and velocity. Even if your current company doesn't lean into AI, you regularly use AI tools personally, and you're eager to work somewhere that leverages AI as a core pillar
• Prior experience in forward-deployed, solutions engineering, implementation, or technical consulting roles is a plus
• Startup or early-stage experience is a plus
• Interest in franchising and local businesses is a plus

• Meaningful impact: Help support local communities by empowering local operators and elevating great franchise brands
• Ownership and responsibility: Own significant pieces of the business and have direct influence on company direction
• AI-native: Join a team that is pushing the boundaries of AI capabilities, both for our product and how we operate internally
• Strong benefits: Fully-covered healthcare options and unlimited PTO
• In-person team: Work alongside the founding team in NYC