
The UPS Store
Business & Professional Services · Printing & Shipping Services
- Active units
- 5,487
- Royalty
- 5.0%
Franchised, year-end 2025
of weekly Net Sales
About The UPS Store
The UPS Store is a retail chain of business service centers in the United States. It is a subsidiary of UPS (United Parcel Service), a global package delivery and logistics company. The UPS Store was originally known as Mail Boxes Etc. In 2003, UPS acquired Mail Boxes Etc. The headquarters of The UPS Store is located in San Diego, California. From this central location, the company manages its vast network of franchise locations across the United States and around the world. The UPS Store offers a wide range of products and services aimed at meeting the needs of small businesses and individuals. These include packaging and shipping services, mailbox services, printing and document services, notary services, and retail products such as packaging supplies and office supplies. On a global scale, The UPS Store operates through its franchise network, with locations in several countries including Canada and Mexico. In addition to its franchise locations, The UPS Store also operates as an authorized shipping outlet for UPS packages, providing convenient access to UPS services for customers. The UPS Store is well-positioned in the market, benefiting from the strong brand reputation and extensive network of UPS. The company maintains a competitive position in the industry by offering a wide range of services and maintaining high-quality standards. In recent years, The UPS Store has made efforts to expand its international presence through partnerships and joint ventures. For example, in 2014, the company entered into a joint venture agreement with Colombian retailer Grupo ZOOM to open The UPS Store locations in Colombia. As of the latest available information, The UPS Store continues to grow its franchise network and strengthen its market position. The company remains committed to providing exceptional customer service and meeting the evolving needs of small businesses and individuals.
Key terms
- Franchise fee
$40k
- Second or subsequent Center
Initial Franchise Fee 19,950 for 2nd or subsequent Center.
- Rural Program
Initial Franchise Fee 14,950 (non-refundable).
- Believe Program
Approx. 25% discount for first-time purchasers; first Center fee 29,950.
- First Responder Program
Approx. 50% discount; first Center fee 19,950; cannot be combined with VetFran/Believe.
- Brand fund
2.5% of Net Sales
- Local advertising
0.5% of Net Sales
- Footprint
800 – 1,800 sq ft
- Veteran discount
50.0% off franchise fee — VetFran ~50% discount: first Center reduced to 19,950; 2026 incentive waives Initial Franchise Fee for first 10 Veterans (first-time purchasers; terms apply).
Brand Percentile Rankings
Rankings compare brands in the same operating year. Fee and investment figures come from the FDD (2026 filing); filings on file: 2024, 2025, 2026.
Growth
- Total locations5487
Franchised units open at year-end
- New openings187
Gross new units opened during the calendar year
- 1-year unit growth rate2.6%
Net unit growth versus prior year
- 3-year unit CAGR2.4%
Compound annual growth rate of unit count over the trailing 3 years
- Unit growth ratio31.2×
Cumulative opens / closures through year-end
Unit economics
- Annual unit volume (Median)—
Per FDD Item 19 disclosure
- Annual unit volume (25th percentile)—
Per FDD Item 19 disclosure
- Annual unit volume (75th percentile)—
Per FDD Item 19 disclosure
- 1-year Median AUV growth rate-0.2%
Year-over-year change in median AUV
- Store-level EBITDA Margin—
Median unit-level EBITDA / AUV
Investment profile
- Estimated initial investment$414k
Midpoint of estimated initial investment range
↓ Lower is better - Time to open—
Midpoint of average time from agreement to opening
- Royalty rate5.0%
Percent of net sales paid to the franchisor
↓ Lower is better - Sales-to-investment ratio—
Median AUV / estimated initial investment midpoint
- Cash-on-cash returns—
Median unit-level EBITDA / estimated initial investment midpoint. Steady-state estimate; year 1 returns will be lower as the unit ramps to median volumes.
Franchisee healthLocked
- Unit closure ratio
- Transfer vs. closure ratio
- Percent multi-unit franchisees
- Litigation rate
- EBITDA multiple on sales & transfers
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Location footprint
Showing 489 of 1000 mapped locations
Sources
Financial and operating figures are sourced from the brand's Franchise Disclosure Documents. Brand percentile rankings are based on comparisons to other brands that include the same metrics in their Franchise Disclosure Documents.