Hi-Five
Senior & Adult Services · Non-Medical Home Care
- Active units
- 12
- Avg unit volume
- $318k
Franchised, year-end 2023
About Hi-Five
Hi Five Community Services is an NDIS-registered service provider located in Victoria, dedicated to offering innovative and flexible support for individuals with disabilities. With a focus on providing choice, control, and personalized assistance, Hi Five empowers clients to lead fulfilling lives while navigating daily challenges. Their wide range of services includes in-home supports, community access, support coordination, plan management, respite options, allied health services, and specialized programs like aged care and psychosocial recovery coaching.
Committed to client satisfaction, Hi Five boasts a multilingual team that can communicate effectively with clients from diverse backgrounds, ensuring everyone receives tailored support that meets their specific needs. The organization's person-centered approach prioritizes safety, respect, and a fun environment, allowing clients to develop new skills and gain confidence.
Whether you're seeking support for a daily activity or looking to explore new opportunities, Hi Five Community Services provides the essential tools and resources needed to celebrate life as it’s meant to be.
Key terms
- Footprint
5,000 – 25,000 sq ft
Brand Percentile Rankings
Rankings compare brands in the same operating year. Fee and investment figures come from the FDD (2026 filing).
Growth
- Total locations9
Franchised units open at year-end
- New openings—
Gross new units opened during the calendar year
- 1-year unit growth rate28.6%
Net unit growth versus prior year
- 3-year unit CAGR6.1%
Compound annual growth rate of unit count over the trailing 3 years
- Unit growth ratio—
Cumulative opens / closures through year-end
Unit economics
- Annual unit volume (Median)—
Per FDD Item 19 disclosure
- Annual unit volume (25th percentile)—
Per FDD Item 19 disclosure
- Annual unit volume (75th percentile)—
Per FDD Item 19 disclosure
- 1-year Median AUV growth rate—
Year-over-year change in median AUV
- Store-level EBITDA Margin—
Median unit-level EBITDA / AUV
Investment profile
- Estimated initial investment—
Midpoint of estimated initial investment range
- Time to open—
Midpoint of average time from agreement to opening
- Royalty rate8.5%
Percent of net sales paid to the franchisor
↓ Lower is better - Sales-to-investment ratio—
Median AUV / estimated initial investment midpoint
- Cash-on-cash returns—
Median unit-level EBITDA / estimated initial investment midpoint. Steady-state estimate; year 1 returns will be lower as the unit ramps to median volumes.
Franchisee healthLocked
- Unit closure ratio
- Transfer vs. closure ratio
- Percent multi-unit franchisees
- Litigation rate
- EBITDA multiple on sales & transfers
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Sources
Financial and operating figures are sourced from the brand's Franchise Disclosure Documents. Brand percentile rankings are based on comparisons to other brands that include the same metrics in their Franchise Disclosure Documents.